How long does shipping take?
We strive to ship your Alpha Titan Flexi-Fit Titanium Aviators as soon as possible. Estimated shipping times are mentioned on BackerKit and may vary depending on your location. Rest assured, we’re committed to delivering your aviators promptly.
Last updated: July 03, 2023 09:11
Do you provide international shipping?
Yes, we offer international shipping to various countries. Shipping availability and rates can be found on BackerKit. Please note that customs fees or import duties, if applicable, are the responsibility of the recipient.
Last updated: July 03, 2023 09:11
Can I track my package?
Absolutely! Once your Alpha Titan Flexi-Fit Titanium Aviators are on their way, we’ll provide you with a tracking number. You can use this to monitor the progress of your shipment and anticipate its arrival.
Last updated: July 03, 2023 09:12
What if my package gets lost or damaged during shipping?
While we take great care to ensure your aviators reach you in perfect condition, unforeseen circumstances can occur. If your package is lost or arrives damaged, please reach out to our customer support team immediately. We’ll work swiftly to resolve any issues and ensure your satisfaction.
Last updated: July 03, 2023 09:12
Can I change my shipping address after placing an order?
We understand that circumstances can change. If you need to update your shipping address, please contact our support team as soon as possible. We’ll do our best to accommodate your request, but please note that changes may not be possible once the order has been processed.
Last updated: July 03, 2023 09:13
What if I have more questions about shipping?
If you have any additional questions or concerns about shipping, feel free to reach out to our customer support team. We’re here to assist you and provide the best possible shipping experience for your Alpha Titan Flexi-Fit Titanium Aviators.
Please note that specific shipping details and policies may vary, so it’s always recommended to refer to the campaign’s official page for the most up-to-date and accurate information regarding shipping for the Alpha Titan Flexi-Fit Titanium Aviators campaign.
Last updated: July 03, 2023 09:13
Does the email listed on the Rx form need to match the email provided in the BackerKit survey?
Yes, it is crucial that the email listed on the Rx form matches the email provided in the BackerKit survey. Failure to do so will result in a delay in the delivery of your Rx lenses. Please ensure that both email addresses are identical to avoid any potential issues or delays.
Last updated: July 06, 2023 14:09
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.